Refund policy
Thank you for shopping with us! We take great pride in every piece we send out, and each order is carefully inspected before it is packed and shipped to ensure it arrives in excellent condition.
Returns & Exchanges
Due to hygiene and product nature considerations, all sales are final. As each item is thoroughly inspected before shipping, we're unable to accept returns or exchanges due to change of mind, incorrect selection, or personal preference.
We encourage you to read the product details carefully before placing your order.
Defective Items
We stand behind the quality of our products. In the rare event that your item arrives with a manufacturing defect, Please contact us within 48 hours of delivery confirmation with clear photos of the issue, relevant details and supporting information for our review.
We reserve the right to assess each case individually and determine the most appropriate resolution, subject to product availability. Where applicable, we may provide a replacement. If a replacement is unavailable, we may offer an alternative resolution, such as a refund or store credit.
We’re Unable to Accept Requests For
• Change of mind or incorrect selection
• Damage caused by misuse, improper handling, or normal wear and tear after delivery
• Requests submitted after the 48 hours window
Handmade Items
Handcrafted pieces may carry slight natural variations in shape, size, or finish — a hallmark of genuine handmade jewelry. These nuances are not defects, and we're unable to accept returns based solely on natural variation.
Replacement Shipping
For approved defective item requests, replacement arrangements will be discussed with you during the resolution process.
Contact Us
If you have any questions or concerns, please feel free to contact us. We’ll be happy to assist with your inquiry.